MTN MobileMoney Explained

What is MOBILEMONEY?
MobileMoney is the fast, safe, easy, convenient and affordable way to send and receive money across the country and pay for your goods and services using your MTN Mobile phone.
MobileMoney is offered to you by licensed partner banks: Guaranty Trust Bank, Fortis Micro Finance Bank and powered by MTN.
What can you do on MobileMoney?

• Send and receive money to your loved ones from   the convenience of MTN mobile phone.
• Pay for your goods and services
•  Buy airtime
• Withdrawal at MTN agent outlets and ATMs

What are the BENEFITS OF MOBILE MONEY?

• Fast: Immediate money transfer and payment from the comfort of your MTN mobile phone.
• Safe: Every transaction is protected by a PIN, even if you lose your phone, your money is secured, you will only need to do SIM swap.
• Easy: It is very easy to use the service. Just register your SIM and dial *500# and start using the service.
• Convenience: Send and Receive money anytime, anywhere on the go using your MTN line.
• Affordable: It is cheaper compared to alternatives. There is no COT or any hidden charges; every transaction is done directly on your MTN line.

WHO CAN USE THE MOBILEMONEY?

MobileMoney is available to all MTN subscribers of the service. Transfer can be made to both MTN and non MTN subscribers.
How do I register your MobileMoney Account?

• To start using this service; Dial *500# and follow the instructions.

                                 Or

• Do a SIM Swap to have MobileMoney application menu on your SIM card. OR
• Purchase a new MTN line that already comes with MobileMoney application menu
• SIM Swap allows you to change your SIM card while retaining your mobile phone

How much Can I transfer?
Depending on whether you currently have a bank account or not, there are three transaction limits you can perform.

• A single maximum transaction limit  of N3,000 and daily limit of N30,000
• A single maximum transaction limit  of  N10,000 and daily limit of N100,000
• A single maximum transaction limit  of N100,000 and daily limit of N1,000,000

How secure is my Account

• Your account is protected by a PIN, do not disclose to anyone.
• If you have reasons to believe that your PIN has been compromised, you can change it.

Who do I contact for support?
Contact the MobileMoney Call Centre on 118 or MTN Walk In Centers, Connect stores or MobileMoney agents.
Cash In ( Deposit money by customer )

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Cash In
3. Select “Cash in”
4. Enter customer MTN phone number.
5. Repeat customer MTN phone number
6. Enter amount customer wants to cash in (deposit)
7. Confirm the details supplied
8. Enter your user ID
9. Enter your Account PIN
10. Click NO, when 2nd Authorization displays as you will be performing transaction within your limit.
11. You  and the customer will receive a message confirming the success of the cash-in along with your remaining balance after the transaction
12. Collect cash from the customer.

Checking your account Balance

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Manage Account è Check Balance
3. Enter your user ID
4. Enter your account PIN
5. Click No, when 2nd Authorization displays as you will be performing transaction within your limit.
6. You will receive a message with your balance.

To view your account Statement

1. On your phone menu, go to MTN Services
2. Click on MM Dealer” è Manage Accountè View Statement
3. Enter your user ID
4. Click No, when 2nd Authorization displays as you will be performing transaction within your limit.
5. Enter your account PIN
6. You will receive a message containing the five (5) latest transactions on your account.

To perform transactions through MobileMoney website.

1. Log on to MobileMoney website
2. Click on agent log on tab
3. Enter your log in details in the field i.e 15 digits reference number underscore your user ID
4. Enter your PIN

To change your account PIN

1. On your phone menu, go to MTN Services
2. Click on “MM Dealer” è Manage Account è Change Acct PIN
3. Enter your user ID
4. Enter your current account PIN
5. Select a new account PIN
6. Repeat  the new account PIN your entered in step 4 above
7. You will receive a confirmation message upon completion.

Doing Transactions on the Internet
You can perform MobileMoney transactions from anywhere using the internet:

1. Go to the MobileMoney website, www.mymobilemoneyng.com
2. Click on Agent log on tab
3. Enter your log in details in the field i.e 15 digits reference number underscore your user ID
4. Enter your account PIN
5. Enter your Account PIN
6. The transaction page will be opened.

To Dial the MobileMoney Call Center

1. On your phone menu, go to MTN Services
2. Click on "MM Dealer" è Dial Call Center